SRM – Symphony QuickCall

  • QuickCall sends out the Calls, Texts, and Emails
  • QuickCall captures all offers, responses, and non-responses
  • QuickCall sorts all employees who expressed interest in the shift
  • QuickCall assigns the shift to one employee according to the selected rules
  • QuickCall updates the employee’s schedule
  • QuickCall sends a confirmation to the employee who was assigned the shift

Once the outbound communication has taken place, QuickCall will perform a completely unbiased Automated Shift Award. All assignment responses are processed through pre-programmed criteria.

The shift is awarded, and the successful employee is notified. All outbound and inbound transactions are captured in Workbrain, and available by a report should this at all be required in the future.

Having the right number of employees in place for a shift can be a crucial success factor for any organization. Unplanned absence creates paperwork; it also reduces productivity levels within the workforce and in most cases, will need the immediate attention of a manager or other skilled person in authority to quickly backfill the empty places on shift.

Unplanned Absence in the Workplace

When dealing with unexpected absence in the workplace, it will often fall to the manager, team leader, or another senior individual to try to get someone else in place to cover the absence. This results in someone making many short calls out, either before or after a shift starting in order to try to achieve this. Moreover, it does not end there; then there are the amendments to that person’s shift calendar which need to be made, confirmations to be sent out, not to mention dealing with the messages and responses from other individuals who may have also been called up to fill in. It is a lot of work!

Lots of calls can be made to different people. Some you can get hold of, some you leave messages with, and so on. Manually looking up, dialing out, having conversations, leaving messages: it all takes time. Time that could be spent being productive in your business elsewhere: Time that is costing your business money and also potentially impacting on client experience and other areas within your organization too.

You decide how and when you will receive shift offers and QuickCall does the rest!

Would you like a free demonstration of how this software works?

Perhaps…you would like to talk to one of our consultants about any element of QuickCall?

Please get in touch with us today via the phone number listed, or by email. It will be our pleasure to answer any questions that you may have regarding the QuickCall system.


QuickCall Benefits

Employees are contacted via their preferred method and have a longer window of time to decide if they are able to work the shift.

The process is compliant with Collective Agreements


• Choose how they would like to receive comunications
• Accept or reject the offer
• Express interest in partial shifts

• Responses are processed through programmed criteria
• The shift is awarded and the successful employee is notified
• All outbound and inbound transactions are captured and stored

How Can QuickCall Help You?

Automation. QuickCall will take care of the mechanical operation of contacting your employees. The most overwhelming benefit we see in organizations who use QuickCall to manage their shifts is the time saved, and also, the subsequent avoidance of any risk to the reputation of that department through staff shortages.

There are three methods of contact with QuickCall


1. SMS – A text message to a mobile device with the shift offer details will be sent to the mobile number provided


2. IVR – An automated phone message with the shift offer details will be sent to the phone number provided


3. E-Mail – An e-mail message with the shift offer details will be sent to the e-mail address provided


You can set multiple contact preferences, as long as they don’t overlap

Monday – Friday, E-Mail between 0800-1800 and SMS between 1800-0800

Saturday/Sunday, SMS between 0800-2200 and IVR (phone call) between 2200-0800

Preferences can be updated at any time

• Shifts are filled faster than a scheduler calling employees.
• The Department knows who the replacement will be for each absent employee much quicker than if it were to be done manually.
• The scheduler also shifts the focus from manual dialing straight to identifying and prioritizing unfilled shifts and selecting eligible employees from the responses received.

Your employees benefit from this too. They are contacted on their preferred technology either via a call, text or email. This means there are no interruptions with “calls from the office.” Employees also have a longer time window to decide if they are able to work the shift and are not “put on the spot” with a manager calling on them to come in. The Process is also fully compliant with Collective Agreements.
Employees can select in advance, how they would like to receive communications. They are then able to either accept or reject the offer. Another great feature which people love is the ability for an employee to express an interest in partial shifts.

Automated Shift Offer and Assignment

QuickCall is a new automated shift calling technology which will largely replace the manual call-out process for daily vacancies. The automated system can send out a large volume of communications in a short period of time.

Schedulers, Managers, Administrators

Via SMS (text message), IVR (phone call), or E-Mail
• The shift is awarded and the successful employee is notified
• All outbound and inbound transactions are captured and stored as historical data

• Nurses
• Hospital Employees
• Lab Technicians
• Paramedics/Dispatchers
• Full Time, Part Time, Casuals


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